Rent payments
When a Tenancy is entered into by the Landlord and the Tenant the Tenancy Agreement will require the Tenant to pay the rent by standing order 48 hours prior to the rent due date.  The Tenant will need to complete a standing order form which we will provide at the time of signing the Tenancy Agreement.
If the rent is not received within fourteen days of the due date, then charges will be applied to the account. Interest can only be charged at a maximum of 3% above the Bank of England base rate.

Inventory & schedule of condition
A professional inventory/schedule of condition must be prepared which records comprehensive details of the condition and contents of the property.

This will describe the condition of the inside and outside of the property, its contents and the garden and any other outbuildings if applicable. You will be given a copy after the check in if we manage the property.  Otherwise you will obtain a copy of any Inventory direct from the Landlord.

As the tenant, it is your responsibility to ensure that you have received copies of all legal paperwork, contracts, inventories. If you do not have them then our offices will be happy to release electronic copies to you.
Paper copies are available on request at a cost of £18 (inc. VAT)

Check ins & Check outs
An appointment must be made by the Tenant to be checked into the property on the day of completion. Although we will, where possible, be flexible with these times, the tenants will have to comply with the available times given for the meeting. If you are unable to attend on the day of completion the Tenancy will still be deemed as started.

When we provide a full management service to the Landlord and an Inventory has been prepared, we arrange for an inventory clerk to check the Tenant into the property at the beginning of your Tenancy.  The purpose of this check-in is to note the condition of the property and any contents shown in the inventory on the day that a tenancy commences, and to alert us and the Landlord to any minor repairs and maintenance that may be necessary.

When an Inventory has been prepared and the Tenant have been checked into the property by the Inventory clerk, we will arrange for an inventory clerk to check the property with the Tenant when the Tenancy comes to an end, although this is not always possible. This is to check that the property is left by you in as good a condition as when you moved in, and, if not, to note the items that have been damaged and assess any compensation payable to the Landlord. You will have to pay compensation to the Landlord for the damage. This sum will be deductible from the deposit with the written consent of both parties.

When we do not provide a full management service, the Landlord and you will be responsible for making the check out and key hand over appointment. In these circumstances, the Landlord should always attend the check in and check out as it is in your interests to do so and for your protection.  If you are unable to attend, you should arrange for a third party to attend in your place.

Property visits
When we provide a full management service to the landlord, we shall carry out property visits on request of the Landlord or as required.  We will give the Tenant seven days written notice of the date and time of the visit.  Whilst it is preferred, you do not need to attend, but will need to confirm access. If our management team carry keys to your property, these will be used to gain access, if you are not present and have given consent for them to be used to gain entry.  The primary purpose of these visits is to keep us aware of any minor repairs and maintenance that may be necessary

When we do not provide a full management service, the Landlord will arrange directly with the Tenant to gain access to check the property.  A Landlord cannot access a property without the consent of the Tenant and must give at least twenty-four hours’ notice in writing of the request for access, except in an emergency.

Fixtures & fittings
Over a period, some fixtures or fittings will become worn or loose. Please report these problems immediately as they will become worse the more you use them. You may be held responsible if a fixture or fitting breaks and its deterioration has not been reported by the tenant.

Utilities
The Landlord is responsible for providing the details of the suppliers of utilities including the telephone company to the property. It is essential that all service utilities and the local council tax office are informed of the intended occupation, and ensure a supply is available to the Tenant.  Our company will do this on your behalf unless instructed otherwise. If the transfer of the utilities is not arranged the supply may be cut off. The Tenant is responsible for the payment of all utilities and council tax for the duration of the Tenancy.

It is the Tenant`s responsibility to ensure that the accounts are set up in the correct tenancy names. Once you have moved in, we will send you the suppliers’ details, meter readings and contact numbers.

Notify currently acts on our behalf to notify the local council, water supplier(s) and energy provider(s) in line with your tenancy start date and secondly to supply notifications to the local council, water supplier(s) and energy providers(s) from the date that you vacate the property.

Notify will only use your information for the purpose of council and utility registration, closing of council and utility accounts.

Call Centre comparisons are completely optional for you (the tenant) and you can opt out at any time.

Notify is fully compliant with the data protection act 1998 and a registered member of the Information Commissioners Office.

Television & internet supply
It is the tenant`s responsibility to ensure that you have checked what the television, internet & telephone supply is to the property (if any).

TV Aerials: Not all properties have a standard aerial supply. It is not the responsibility of the landlord or Warren Anthony to supply one. Properties without an aerial will not be able to receive free view. Even if there are aerial points internally this does by no means guarantee a current working aerial.

If there is already an aerial, then it is the landlord’s responsibility to maintain it in working order.

Satellite Dishes/Installation: Many blocks of flats do not allow the erecting of a satellite dish. Though many blocks now have one communal dish either on the roof or in the roof.

Many flats in blocks have some form of cable television & internet access.
If you erect a dish without prior permission from the freeholder or landlord then you may be instructed to remove it and be liable for any costs involved (including reparation of damage).

Phone Lines & Internet: The Tenant is solely responsible for the costs involved in connecting phone lines & internet access into their chosen property. Warren Anthony & the Landlord cannot guarantee the current status of every property therefor the tenant is required to investigate prior to committing to the property.

It is not the Landlord or Warren Anthony`s responsibility to deal with any issues that arise if the tenant has not checked these supply details thoroughly prior to moving in.

Provision of keys
One full set of keys should be provided by the Landlord for each Tenant that is named on the Tenancy Agreement. This includes keys to all outbuildings and post boxes.  If Warren Anthony is providing a Fully Managed Service, an extra set of keys should be provided for us to keep.  Tenants should not have additional keys cut without the consent of the Landlord or the agent.  At the end of the Tenancy the Tenant must hand all keys back to the agent or the Landlord.  If any keys are not returned the Tenant may be charged for replacing the locks and keys.

If the Tenant only receives one set of keys from the landlord, then please check with the agent whether the landlord is happy to pay for a second set to be cut.

Lost keys will be charged at cost price plus postage/delivery & labour
Written evidence available on request.